Hi, I'm Ava
Your Automated Virtual Assistant for reconnecting with patients who don't start treatment. You interact with me as you would any other person - and I'll do all the tedious tracking and outreach that comes along with helping patients start recommended treatment.
How it works
01. Recommend treatment
A patient comes in for a consult and you recommend treatment, but they do not schedule to start.
02. Update records
You update their patient record in your practice management system to indicate they haven’t started (we integrate with more than 30!). Ava will be monitoring your system and will automatically detect these patients.
03. Watch me go
When Ava detects a pending treatment patient you’ll be asked if you’d like her to start following up with the patient. Once Ava gets the “ok” she’ll create and execute her follow-up plan for each patient. As your personal assistant Ava sends texts and emails to the patients as if she were you. And if they don’t schedule she’ll even ping you to call them when necessary.
04. Reconnect with patients
When a patient responds (and plenty of them will respond!) Ava will forward their replies to you so you can communicate with them directly. Since she communicates with them as you, they’ll never know it wasn’t you that initially reached out. Ava takes personal relationships very seriously.
05. Data = Success
Ava records all of her activities in her dashboard. Here you can see an overview of the process as well as details on each patient. And, most importantly, this is where you’ll see how many patients you and Ava bring back to start. Yay teamwork!
We believe that relationships make or break ortho practices. Strong relationships lead to higher start rates, more referrals, and lifelong happy patients. Weak ones do the opposite. That's why Ava puts so much effort into making sure your patients know you care about them. She follows up regularly - and for months after they've left the practice - to let them know you haven't forgotten about them. And she even speaks to them as if she were you, ensuring the chain of personal contact is never broken. We care about these relationships, and we hope you do too.
And in addition to executing on rock-solid followup for pending patient follow-up, Ava sweats the little details to make sure her follow-up is the most effective it can be. Here's a few more reasons you will want to hire Ava:
Ava has spoken with over 50,000 patients and counting. All of this data is analyzed to improve open and response rates, patient engagement, and scheduling probabilities. And Ava relies on this data rather than a "gut feeling" to maximize
No more worrying about who to reach out to, how often to reach them, what to say, and how to say it. Aside from phone calls (which, let's be honest, your voice is far more attractive than ours), Ava handles the outreach totally by herself.
Ava never takes days off, misses a detail, shows up late for work, gets sick, complains, or back-talks. She'll be right where you expect her, doing her job day-in and day-out.
Ava frees up an average 2.5 hours of your time every day. Valuable time you can spend focusing on patients in your practice and on other important, practice-building activities.
Ava is always learning. She processes thousands of messages every day to improve what she's saying, when she says it, and how she says it. Rest assured you are using a living "intelligence" who improves and adapts just like you and us.
What They're Saying
“I love the stats. Ava has been such a great tool for us. Ava makes my job a lot easier to where I can focus more on my patients than our will/call list. I owe you.”Shelbi AndrewsTreatment Coordinator
“I've never known a TC (myself included) who didn't need a little extra help on the follow up.”Anna FagalaOffice Manager
“One report showed 10 starts from Ava. Feels good to see it bear fruit. With further use we should see more results. Definitely an asset for my team.”Michael Bryant, DDSOwner, Bryant Orthodontics
“Thank you again for your hard work and kindness. You all are truly the best. You can rest assured, when anyone asks if they should use Ava the answer is a resounding YES!”Jenna StorkMarketing Coordinator
“Dentma’s Ava product has consistently brought me over $30,000 every month in business I wouldn’t have otherwise collected. The big bump in production has been nice, but perhaps the best part is that my treatment coordinator loves it.”Kyle Fagala, DDSOwner, Saddle Creek Orthodontics
“This has been the single most effective piece of marketing we have done in the last.... Well, forever!”Danielle MayOffice Manager
“Ava has been one of the coolest and most effective marketing tools we have utilized. From just one month we have seen amazing results!”Lauren HarrettOffice Manager
“Ava is a game changer. We sent out 341 texts, and within the hour received 86 replies. Out of those replies, we have 30 patients taking steps to move forward In Treatment. We have never seen such a response rate.”Jonathan Petrover, DDSOwner, Petrover Orthodontics